Complaint Handler&pound;25,000 - &pound;27,000<div>
Liverpool City Centre / Hybrid Work Arrangement<hr />
&nbsp;</div>
The Company Our client is a well-established financial services provider with a strong reputation for delivering tailored solutions to their customers. Operating within the consumer finance sector, they are known for their commitment to excellent customer service and innovative products. With a supportive and professional team culture, they pride themselves on fostering a collaborative working environment that values continuous improvement and customer satisfaction.The Role We are seeking a dedicated Complaint Handler&nbsp;to join our client&rsquo;s team. This is a customer-focused role that involves managing and resolving complaints across multiple channels, including phone, email, and social media. You will play a key role in ensuring customer satisfaction by addressing concerns promptly and professionally while adhering to regulatory and company standards.Key Responsibilities:<ul>
<li>Handle incoming complaints through various channels, including phone, email, and social media, ensuring all issues are logged accurately.</li><li>Investigate and resolve customer complaints in line with company policies and regulatory guidelines.</li><li>Communicate resolutions effectively, maintaining a professional and empathetic tone at all times.</li><li>Collaborate with internal departments to gather information and implement solutions for complex cases.</li><li>Monitor complaint trends and provide feedback to improve customer service processes.</li></ul>
About YouPerson Specification:<ul>
<li>Proven experience in handling customer complaints within a financial services environment, including familiarity with regulatory standards and processes, would be advantageous.</li><li>Knowledge of the Financial Ombudsman Service (FOS) and experience managing complaints that could escalate to this level is desirable.</li><li>You must be based within commutable distance to our office in Central Liverpool</li><li>Strong communication and problem-solving skills, with the ability to remain professional and empathetic under pressure.</li><li>Self-motivated and adaptable, capable of quickly understanding company processes and contributing effectively from day one.</li></ul>
Job Benefits:<ul>
<li>Competitive salary up to &pound;27,000 per annum.</li><li>Annual company bonus scheme.</li><li>25 days of holiday plus bank holidays.</li><li>Flexible hybrid working arrangement with 2 days working from home per week.</li><li>Modern office located in the heart of central Liverpool.</li><li>Supportive team environment with opportunities for professional growth.</li></ul>
Ready to make a difference in customer satisfaction? Apply now and join a dynamic team where your skills will truly shine!&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;