Customer Service Representative

Job Title: Customer Service Representative
Location: Knowsley/Prescot

Salary: £25,789 per annum
Hours: Monday-Friday | 9:00am-5:00pm
Excellent Company Benefits Package

About the Role

Aspion are currently supporting a well-established manufacturing company in the Knowsley and Prescot areas who are looking to recruit a Customer Service Representative to join their friendly and supportive office team.

This is a full-time, office-based role offering stable weekday hours, excellent benefits, and genuine long-term career progression opportunities within a reputable organisation.

You will play a key role in supporting customers throughout the full order process, ensuring a smooth and positive customer experience from enquiry through to delivery and after-sales support.

Key Responsibilities

• Responding to customer enquiries via phone and email in a professional and timely manner
• Processing customer orders accurately using internal systems
• Managing order-related queries including amendments, delivery updates, and lead times
• Providing after-sales support and resolving customer issues efficiently
• Liaising with production, logistics, and sales teams to ensure smooth order fulfilment
• Maintaining accurate customer records and order information

About You

• Previous experience in customer service, call centres, retail, hospitality, or similar customer-focused roles
• Confident communicator with excellent telephone and written communication skills
• Highly organised with strong attention to detail
• Comfortable using office software and internal systems (full training provided)
• Proactive, customer-focused, and solutions-driven approach

What’s on Offer

• £25,789 annual salary
• 28 days holiday including bank holidays, increasing with service
• Employer-funded health cash plan
• Employee “Above and Beyond” recognition awards
• Bupa wellbeing support
• Free on-site parking
• Excellent opportunities for career progression

Apply now to be considered for this fantastic opportunity.

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