Service Coordinator
Meet Our Recruiter
About the Role
Service Coordinator
Salary - £25,000 - £26,000
Working Options: On-site
Job Type: Permanent
Town / City: Huyton – Liverpool
County: Merseyside
Job Reference: JWHU533
About the Role
Are you ready to take ownership of coordinating and supporting service operations within a busy and customer-focused environment?
As a Service Coordinator, you will play a central role in planning, scheduling, and delivering service work, while ensuring communication flows smoothly between customers, technicians and suppliers. If you enjoy problem-solving, staying organised and supporting successful outcomes, this could be the role for you.
What’s in it for you?
- £25,000 - £26,000
- 25 Days holidays + bank holidays
- Company pension scheme
- Monday to Friday (Earlier finish Friday’s)
- Supportive, friendly team culture
- Opportunities for professional development and progression
Key Responsibilities
- Respond to enquiries and follow internal communication standards within the service planning system
- Coordinate and schedule service activities at the local station
- Plan service delivery, including assigning resources and preparing job instructions
- Process documentation promptly to ensure accurate and timely customer invoicing
- Handle complaints and manage Non-Conformance Reports (NCRs)
- Support service quotation processes and receive customer requests
- Arrange transport and logistics (including barges/cranes where required)
- Communicate with customers, suppliers, ports and subcontractors
- Ensure accurate transportation and service-related documentation is issued
- Maintain capacity planning calendar, equipment availability, SOA stock and workspace
- Ensure spare parts are sourced and ready prior to service execution
- Support technicians during service work and ensure manuals and checklists are available
- Monitor and close all relevant work and service orders
- Create and process invoices in SAP (including annual S30 invoicing)
- Issue service reports and certificates immediately after job completion
- Streamline communication and operational processes
- Identify improvement opportunities and support solution development
About You
- Customer-focused with excellent communication skills (verbal and written)
- Strong organisational, coordination and follow-up skills
- Technical understanding of service or maintenance environments is beneficial
- Reliable team player with a proactive and positive attitude
- Able to work professionally and uphold company values
To Apply Contact:
Jasmine Williams
Commercial Manager
0151 209 2050
jasmine.williams@aspion.co.uk
At Aspion, our core values are built around transparency, innovation, passion, and collaboration. We are committed to open communication and protecting your privacy. Our policies have been updated in line with the latest General Data Protection Regulation laws – you can view them on our website.