Service Controller
Meet Our Recruiter
About the Role
Engineering Service Coordinator
Heavy plant & plant hire sector
Wembley, London
£35,000 - £40,000 (flexible depending on experience)
Monday – Friday, Days
An excellent opportunity has arisen for an experienced Engineering Service Coordinator to join a large and established UK plant and machinery operation based in Wembley.
The successful candidate will play a key role in coordinating mobile engineering activity across a substantial national plant fleet, ensuring breakdowns, servicing, repairs and maintenance requirements are managed efficiently and accurately. The position will primarily support the Wembley operation while also providing coordination support across other UK locations when required.
This is a fast-paced operational role suited to someone with strong organisation, engineering knowledge and the ability to manage multiple priorities at once.
The Candidate;
- Previous experience as a Service Controller, Service Coordinator, Engineering Coordinator or similar.
- Experience coordinating engineers, technicians or mobile service teams.
- Good understanding of maintenance, repairs and breakdown management.
- Strong organisational and planning skills.
- The ability to manage multiple jobs and competing priorities.
- Excellent communication skills.
- Strong attention to detail.
- Experience maintaining accurate engineering or maintenance records.
- Confidence using scheduling, service management and Microsoft Office systems.
- The ability to communicate effectively with engineers, depot teams and management.
- A proactive approach to problem solving.
- Experience within plant machinery or heavy equipment would be advantageous.
- Flexibility to support the operation outside of standard hours when required.
Duties and Responsibilities;
- Coordinating and managing mobile engineering activity.
- Allocating engineers to breakdowns, repairs and scheduled maintenance.
- Managing workloads based on urgency, location and engineer availability.
- Supporting a national team of approximately 30 mobile engineers.
- Coordinating approximately seven engineers based around the Wembley operation.
- Providing support to engineering teams at other UK locations when required.
- Receiving and processing breakdown and repair requests.
- Liaising with engineers, depot teams and operational departments regarding machinery status.
- Monitoring jobs from initial request through to completion.
- Ensuring servicing and repairs are completed within required timescales.
- Maintaining accurate service and maintenance records.
- Recording engineer time, parts usage and work completed.
- Managing photographs and records relating to machinery damage.
- Ensuring damage reports, repair information and any machinery changes are documented correctly.
- Updating internal systems with repair, maintenance and asset information.
- Coordinating parts requirements for planned and reactive repairs.
- Providing regular updates regarding breakdowns, repairs and outstanding work.
- Helping minimise equipment downtime through effective planning and communication.
- Supporting the wider engineering and service management team with operational reporting.
If you have Service Controller experience and would like to be considered for this opportunity, please apply via the link.
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