Customer Service Advisor (12-Month Fixed-Term Contract)

Liverpool City Centre | Hybrid Working (2 Days Office / 3 Days Home)

£28,000 + Overtime Opportunities

About the Opportunity

I'm currently recruiting on behalf of a well-established and growing financial services organisation that has built an excellent reputation for delivering exceptional customer experiences and supporting the ongoing development of its employees.

This business offers a collaborative and supportive working environment, modern city-centre offices, flexible hybrid working, and a genuine focus on employee wellbeing. Due to a period of maternity cover, they are now looking to appoint a Customer Service Advisor on a 12-month fixed-term contract to join their customer operations team.

The Role

This is an excellent opportunity for an experienced customer service professional to join a busy and friendly team, supporting customers and business partners with a range of enquiries and administrative requests.

You will be responsible for delivering a high standard of service across both telephone and email channels, helping customers resolve queries efficiently while ensuring a positive customer experience at every stage.

Key Responsibilities

• Handling inbound customer enquiries via telephone and email.

• Providing accurate information and support regarding customer accounts and services.

• Updating customer records and processing account amendments.

• Investigating and resolving customer queries in a professional and timely manner.

• Escalating complex issues where appropriate.

• Working closely with colleagues across the wider business to ensure excellent customer outcomes.

Person Specification

To be successful in this role, you'll ideally have:

• Previous customer service experience within the financial services sector.

• Excellent communication and listening skills.

• A professional and empathetic approach when dealing with customers.

• Strong attention to detail and organisational skills.

• The ability to remain calm and effective when managing challenging situations.

• A positive, proactive attitude and willingness to learn.

• Good IT skills and confidence working across multiple systems.

• The ability to work independently whilst contributing positively to a team environment.

Job Details

• 12-Month Fixed-Term Contract (Maternity Cover)

• Salary: £28,000 per annum

• Hybrid working pattern: 2 days in the office, 3 days working from home

• Monday to Friday standard business hours

• 1 Saturday shift per month (9:00am - 4:00pm) worked remotely

• Overtime allowance

• Full training and ongoing support provided

Benefits

• 25 days annual leave plus bank holidays

• Hybrid working arrangement

• Modern Liverpool city centre offices

• Overtime opportunities

• Supportive and collaborative team culture

• Structured onboarding and training programme

• Employee wellbeing initiatives

• Opportunity to gain further experience within a respected financial services organisation

• Excellent transport links and city centre location

Apply Now

If you're an experienced customer service professional with a background in financial services and are looking for your next opportunity within a supportive and growing organisation, I'd love to hear from you.

Apply today with your latest CV. Interviews will be taking place shortly, so early applications are encouraged to avoid disappointment.

ASPLIV